Job Title: Customer Service Representative (CSR) - Call Center

Location: [Your Location]

Salary: 45,000 (Basic)

Job Type: Full-time

Job Description:

We are looking for a dedicated and professional Customer Service Representative (CSR) to join our dynamic call center team. As a CSR, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing exceptional service that aligns with our company's values.

Key Responsibilities:
• Handle inbound and outbound customer calls with a focus on delivering excellent service.
• Respond to customer queries via phone, email, or chat, ensuring clarity and customer satisfaction.
• Resolve customer complaints effectively and professionally, maintaining a positive experience.
• Provide product/service information and assistance to customers as required.
• Maintain up-to-date knowledge of company products, services, and policies to better assist customers.
• Ensure accurate and timely documentation of customer interactions in the system.
• Meet and exceed performance goals such as response time, customer satisfaction, and call quality.

Job Types: Full-time, Fresher

Pay: From Rs45,000.00 per month

Work Location: In person